We hope you love your eyewear from us.

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Should you find your frames needing adjustment at any time please contact us to come in and have them expertly refitted – we recommend routine 6 monthly refitting to ensure you get the best fit from your glasses – this is a free of charge service extended to all complete spectacles purchased from us. 

 

Should you have any query about your vision please contact us. Your lenses are covered under a 30 day lens comfort guarantee; which means should you not be comfortable with your vision, within the first month after collection, we will book you in to see one of our qualified dispensing opticians. We will do our utmost to resolve your vision issues there and then, but if further exploration is deemed clinically necessary, you will be entitled to one free sight test recheck. 

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Spectacle Cancellations, Remakes and Refunds. 

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We will start your custom spectacle order immediately. For this reason, cancellations on spectacles are not permitted. All glasses are custom crafted for each patient with their unique prescription. Also, all spectacle lenses are custom cut to fit the frame each patient has selected. Therefore, patients may not switch frames after their lenses have been cut. For all these reasons, refunds are not possible. Should a remake of your prescription be required to improve your vision, we will remake to the same type of lens, free of charge once. 

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Should a change of lens type be chosen at remake, a dispensing consultation fee of £40 (plus any additional lens costs) may be applied to each new dispense.

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Our Eye Examination and dispensing consultation enables us to make bespoke, professional recommendations and we pride ourselves on providing your best eyewear solutions. We therefore do not accept responsibility for your prescription if used externally. 

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Should you have any queries please contact: 

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Emma Paxman 

Romsey Eyecare 

1Victoria Place 

Love Lane 

SO51 8DE 

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01794522747 or emma@romsey-eyecare.co.uk